Frequently Asked Questions & Answers
siakos.gr is an online butcher shop where you’ll find a wide range of meats and various supermarket products, as well as fresh milk, fruit, and vegetables! Products are delivered to your home using a specially equipped fleet for transporting food and other goods, on the day and at the time of your choice. Our goal is to offer our customers fresh, useful, high-quality products and provide a relaxed, easy shopping experience.
Our company is located in Athens, based in Menidi, Attica.
Yes! You can visit the SIAKOS store.
42 Ionias Avenue, Acharnes, 13671
See the opening hours here.
The minimum order is €25
Our process is simple. Register on siakos.gr (or log in if you already have an account) to create your profile and place an order. Browse our pages and add the products you’re interested in to your cart. Then choose a delivery day and time that works for you.
Orders are delivered Monday through Saturday. Delivery hours are 9:00 to 23:00. If you place your order after 16:00, it will be delivered the following day. When completing your order, you will be asked to specify your preferred delivery day and time slot.
Of course! Same-day delivery of your order is possible, subject to availability for the time slot you select.
Our company has its own Facebook page where you can keep up with our news, offers, and competitions, as well as recipes and tips we publish. You can also find us on Twitter, YouTube, Pinterest, Instagram, and LinkedIn. Choose the platform that suits you to stay up to date with our latest news. At the bottom of the home page, you’ll find useful links that may interest you.
SIAKOS places great emphasis on ensuring the quality and safety of our products. In addition to the strict standards all our suppliers must meet, products are inspected upon receipt by the company’s quality control department. Only after approval are they placed in a specially designed storage area with controlled temperature conditions to keep them fresh until they reach your door.
Of course. Siakos.gr customers have direct access to their previous orders, as well as the receipt or invoice issued for each order. To access the relevant section, sign in to your account and select the Previous Orders link. This lets you view the date, products, and cost of each previous order in detail, as well as its status. You can also add products from a previous order to a new one by selecting “Buy.” The products from the previous order will be added to your cart, where you can review and edit them.
Fill out the contact form to let us know what you need help with. You can also call our call center at 210 2401190 or use our quick contact service – Live Chat to speak with one of our representatives.
Contact our call center at 210 2401190 so we can assist you.
Every day, the siakos.gr website is updated with dozens of offers that we’ve gathered for you. The easiest way to view all our offers is to select “Offers” from the main menu at the top of your screen. There you’ll find offers from all our product categories in one place. You can also select a specific category from the menu, then use the filters on the left side of the screen to view offers only.
siakos.gr accepts all Visa, MasterCard, and Maestro credit cards. There are also alternative payment methods, such as paying in cash upon delivery, paying through the PayPal service, or making a deposit into our bank accounts.
You can pay for your order in the following ways:
In cash or by Visa or Mastercard credit or debit card upon delivery using a POS terminal
By Visa or Mastercard credit or debit card. PayPal
By bank transfer to our account
Our customers' feedback is always welcome. The easiest way to tell us about your experience is through our dedicated contact form. The information you submit will be forwarded to the appropriate department so you can receive a prompt response to your request. Alternatively, you can contact us through our call center at 210 2401190 or via our quick support service - Live Chat. Our highly trained staff will be happy to assist you.
If you believe a product is spoiled, do not consume it and contact SIAKOS Customer Service at 210 2401190 or email info@siakos.gr with a photo of the product. Our company will then arrange a replacement after consulting with you. You can always check the products when your order is delivered. If you are not satisfied with any of them, you can return it immediately to our driver, provided it is in its original packaging.
For hygiene reasons, returns are not accepted for perishable products that have been received in good condition. If there is an error in your order or a quality issue, please contact us within 24 hours so that we can promptly arrange a replacement or refund. Orders can be canceled free of charge if they have not yet been shipped. Read our full policy here.
